Getting Started

• Buying
  • Where Is My Purchase Code?
  • Buyers Guide to YouTube Content ID & Copyright Notices
  • Can I Get A Refund?
  • Contact Us
  • Guidelines for Item Comments and Ratings
  • How Do I Add Or Change My Billing Details?
  • How Do I Check Item Compatibility?
  • How do I purchase an item?
  • How do refunds work?
  • Purchasing Items As A Member
  • Tax & Fees
  • Delivery Info
  • Refunds & Replacements
  • Shipping rates & Policies
• Item Support
  • What is Item Support?
  • How to contact an author
  • Extending and Renewing Item Support
  • Rating or Review Removal Policy
  • Authors Item Support FAQ
  • Buyers Item Support FAQ
  • Purchasing Supported and Unsupported Items
  • Examples of Support Requests
  • Responding to Requests Outside of Support
  • Item Installation Guide & Help Documentation
  • My Purchase Code is Not Working
  • Theme is missing the style.css stylesheet error
  • Giving Feedback On Items
• Your Statement & Documents
  • View & Download Invoices
  • A Buyer’s Guide to Your Statement & Documents
  • Your Documents | FAQ | Glossary of Terms
• Downloads
  • Download Limit Reached
  • How To Download Your Items
  • Problems Downloading A File
  • Update a Purchased Item
  • Why has my item been removed?
• Licenses
  • How do licenses work for any plugins that are bundled with the theme I bought?
  • I’m making a test site – it’s not for sale or distribution and will never be published. Do I need a license? Which one?
  • I’m making a logo. What license do I need?
  • Do licenses have an expiry date? Will I ever have to pay any fees (like renewals or royalties)?
  • I’m making a video – which license do I need?
  • I want to make multiple end products with the same item – how many licenses do I need to buy?
  • Do I need a Regular License or an Extended License?