Shipping Countries: Canada
Ready to ship in 1-2 business days
Refund Policy
We sell fine jewelry that is made out of 100 % precious metal. We will
accept returns on items in their original,condition. Items must be
returned undamaged and unworn. You have 7 days from your date of
delivery to qualify for a full refund. All customers are responsible for
covering shipping costs back to our facility for returns and reshipping
costs for exchanges. We do not refund shipping costs and we will not be
held responsible for lost or damaged items, please make sure you use a
tracking service. Please return all items in their original packaging.
Orijin reserves the right to refuse a refund that does not abide by our
return policy. Items returned that are deemed non-refundable will be
returned back to you at your expense. Once we have received your return,
please allow for 1-4 business days for your return to be processed and
refund issued. You will receive email confirmation that your return has
qualified for a refund and that a refund has been issued.
Please send an email to customercare@orijingold.com that includes your
Name, Order Number, Item(s) and reason for return. We will email you a
confirmation with our return shipping address and further
instructions.Customs and Duties: No duties or custom fees will be
charged to the customer on North American orders. Orijin is not
responsible for customs or duty charges incurred on international
orders. Unfortunately, these costs are out of our control. Please check
with your applicable country’s rates. Please note, delays at customs may
hold up your order’s transit time.Custom pieces, personalised pieces and
earrings cannot be returned or exchanged.