Ready to ship in 3-5 business days
from Canada
Shipping Policy
Processing Time:
Please allow processing time of 3-5 business days after purchase. (if a product has a longer processing time it will be noted in the products description)
Standard shipping time of 3-10 business days (based on your location)
Please note at times we may be experiencing higher order volumes and shipments may be delayed. We will do our best to ensure these delays are kept to a minimum. If shipment delays are expected to be significant we will post an update on our website and social media.
Shipping Rates & Delivery Time:
Shipping costs are calculated at checkout
Delivery times are based on the shipment option selected. Please note delivery delays can occur and are out of our control once your order leaves our shop.
*We currently only ship within Canada but are making plans to accommodate other parts of the world. Stay tuned.*
Shipment Confirmation:
You will receive an email confirmation with a tracking number once your order has been shipped. Please allow up to 24 hours for tracking number to become active.
Damages:
If your order has arrived damaged please contact sales@ixacandleco.com within 24 hours of receiving your order. Please include a description of what is damaged as well as photos.
Please ensure you have saved ALL packaging materials as well as any damaged goods.
Refund Policy
Returns:
Infiniti x Ashley Candle Co. does not accept returns at this time.
Damages:
If your order has arrived damaged please contact sales@ixacandleco.com within 24 hours of receiving your order. Please include a description of what is damaged as well as photos.
Please ensure you have saved ALL packaging materials as well as any damaged goods.
